<%@ page contentType="text/html;charset=windows-1256"%> <%@ taglib uri="http://java.sun.com/jsf/html" prefix="h"%> <%@ taglib uri="http://java.sun.com/jsf/core" prefix="f"%> <%@ taglib uri="http://xmlns.oracle.com/adf/faces/html" prefix="afh"%> <%@ taglib uri="http://xmlns.oracle.com/adf/faces" prefix="af"%> Burgan Online Burgan Online

HOME


Burgan Online Frequently Asked Questions
     


User's Guide

 

 

 

------------------------------------------------

What are the requirements for New User?

The requirements for New User are Burgan Bank Account.
-ATM Card number.

-ATM Card pin number.

TOP

 

------------------------------------------------

What do I need to get started?

You can sign into Burgan Online immediately, if you have the following:

A computer, Internet access and a recommended version Internet Explorer 5.5 or later browser Flash Plug-in and Java Plug-in. In order to meet Burgan Bank security standards.

If you cannot log on through the auto-registration process, please call Burgan-Direct at +965-1804080 for help.

  TOP

 

------------------------------------------------

 



Can I begin using Burgan Online immediately?

If you have the requirements and you register, you can begin using Burgan Online immediately.

TOP

 

------------------------------------------------

What can I do online?

After initial registration you can immediately

Check current balances, saving, loan, Thuraya, Oasis.

Transaction details.

Transfer within your Accounts.

Change Address Details, Cheque Book Request, Credit Card Application, Loan Application, Open New Account, Report Lost/Stolen ATM Card, Report Lost/Stolen Visa Card, Stop Cheque.

However the following services are also available after signing the Burgan Online Application:

Transfer within Burgan bank
Bills Payment
Local Transfers
International Transfers
Change Address Details
Time Deposits Instructions
Report Lost/Stolen ATM Card
Report Lost/Stolen Credit Card
Credit Card Applications
Draw Funds from Credit Card
Open New Account
Cheque Book Request
Demand Draft Online
Application for Demand Draft
Loan Application
Loan Payment
Open New Time Deposits
Visa Payment
Standing Instructions
BSMS Subscription

TOP

------------------------------------------------


Which of my personal accounts can I view online?

In the Welcome page you can check the Account Summary List and you can view online the following accounts:

Current Account, Saving Account, Loan Account, Thuraya Account, Oasis Account.

TOP

------------------------------------------------

What is the difference between Account Currency and Preferred Currency?

Account Currency: Displays account balance in the account currency and your total net position in your chosen currency.
Preferred Currency: Display account balance in your chosen currency and your total net position in your chosen currency.

 

TOP

------------------------------------------------

Can I view transactions in all accounts?

In the Account Summary List, click on the account that you want to view.

The following details are displayed:

Date: Indicates the date when the transaction was posted.

Description: Provides a description of the transaction.

Debit/Credit: Indicates whether the amount was debited from or credited to the account balance.

Balance: Indicates the account balance after the transaction was posted.

You can also click on the transaction date, to get more details about that transaction.

TOP

 

------------------------------------------------

What are the transactions I can do?

Transfers within your accounts in Burgan Bank.

Transfers to Burgan accounts.

Transfers to local accounts within Kuwait.

Transfers to international accounts.

Pay Your Bills

TOP

------------------------------------------------

 

How do I print in Burgan Online?

To Print in Burgan Online, you can use the print option in your browser

For Explorer 5:

Click File - menu - Print

In Print Range item, select All

In Print Frames item, select As Laid out on screen.

Click Print button.

TOP

------------------------------------------------

What kind of computer equipment or software do I need?

Hardware:  Computer with the Internet access.
Software:
  A web browser, recommended version is Internet Explorer 5.5 or later Flash Plug-in and Java Plug-in.

TOP

 

------------------------------------------------

 

What browsers do I need to use Burgan Online?

In order to access Burgan Online full features, you must use the recommended supported browsers.

*The Recommended browsers is Microsoft Internet Explorer 5.5 or later Flash Plug-in and Java Plug-in.

TOP

------------------------------------------------

 

What should I do if I do not get a response after clicking on a hyperlink or icon?

Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link.

TOP

------------------------------------------------

 

Do I need to have Burgan account to use Burgan Online?

To gain access to Burgan Online, you should have a Burgan account and an active ATM card.

TOP

------------------------------------------------

 

What if I forget my password?

If you forget your password, the customer should use Forgot Password Option to regenerate new Login Password or contact customer service for more assistance.

TOP

 

------------------------------------------------


Can I use Burgan Online from abroad?

Yes, you can use Burgan Online from anywhere in the world as long as you have an Internet connection and a supported browser.

TOP

 

------------------------------------------------

 

What security measures Burgan Online is using?

Burgan Online uses several different methods to protect your information:

Authentications:
User ID and passwords. User ID is a unique code that identifies you when you use Burgan Online. And passwords should not be less than 8 characters and should have a combination of numeric and alphabets that will be verified each time you log onto to your Burgan Burgan Online account. You can change your Login and Transaction password online at anytime.

Transaction password is a password to authorize financial transactions,  you have to enter this password each time you do a transaction.

Technology:
All information within Burgan Online uses the SSL (Secure Socket Layer) protocol for transferring data. SSL is a cryptosystem that creates a secure environment using 128bit Cipher Strength for the information being transferred between your browser and Burgan Bank.

At a high level, SSL uses public key cryptography to secure transmissions over the Internet. In practice, your browser will send a message via SSL to the bank’s server. The bank responds by sending a certificate, which contains the bank’s public key. Your browser authenticates the certificate (agrees that the server is in fact Burgan Bank), then generates a random session key which is used to encrypt data traveling between your browser and the bank’s server. This session key is encrypted using the bank’s public key and send back to the server. The bank decrypts this message using its private key, and then uses the session key for the communication.

Secure Socket Layer (SSL) protects data in three key ways:

a) Authentication

This ensures that you are communicating with the correct server. This prevents another computer from impersonating Burgan Bank.

 b) Encryption

These scrambles transferred data.

 c) Automatic Sign Off:

If you do not take an action within 5 minutes, you are automatically signed off of Burgan Online to prevent passers-by from viewing your account information.

TOP

------------------------------------------------

What should I do to maintain my security?

Advanced technologies have made Burgan Online as secure as it is convenient. Your information is protected throughout the entire Burgan Online process from your computer, directly to the banks own systems. Online Banking uses several different methods to protect your private information. It is also up to you to safeguard your banking information to protect yourself from unauthorized transactions.

Here are some tips on how to protect your account:
- Do not share your account information with anyone.
- Do not share your passwords with anyone.
- Burgan Bank employee will never need to know your Passwords, and you should never provide it to 
   someone claiming that they represent Burgan Bank.
- Change your password online periodically.
   [You can do this using the ‘Preferences’ Option of Burgan Online Banking]

- Do not use birth dates, names or obvious clues that can be guesses easily by possible intruders.
- Log off as soon as you are finished with your Online Banking activity. Don't leave your banking information
   on the screen.

For more information please read Burgan Bank Online Security Guidelines.

TOP

------------------------------------------------

 

 

What is Cache? Why should I clear it?

Cache is the process your browser uses to store pages on your hard disk as you view them. This enables quick access to often-used pages. Please periodically clear your cache memory in your browser. Use your browser Help option to find out how to clear your cache.

TOP

 

------------------------------------------------

 

What do 3rd Party accounts mean?

The 3rd party accounts that you can setup for Bill payments, Transfers to Local Accounts, International Transfer and Interbank Transfer. These accounts appear in your 3rd party accounts library.

Hereby eliminating the need of re-inputting this info every time you request a transfer.

TOP

 

 

------------------------------------------------

 

What do Account nicknames mean?

Bank accounts numbers can be difficult to remember. For easy-of-use, you can assign familiar names to your bank accounts, so that you can view your balances at a glance.

TOP

 

 

Print this page

 

 

 


         
       
Home Page Privacy Legal  Contact Us