Burgan Bank BANKI (Electronic Virtual Assistant) is voice enabled Artificial Intelligence powered banking chatbot. BANKI was built with the aim to leverage latest technologies to help serve our customers better and faster. BANKI uses the latest in AI and Natural Language Processing to understand the user query and fetch the relevant information from thousands of possible sources, all in a matter of milliseconds. Customers can get the information they are seeking instantaneously by conversing with BANKI in human language instead of searching, browsing, clicking buttons or waiting on a call.


  • Always at your service: BANKI is available round the clock to help you out with your banking related queries.
  • Quick and easy: Use BANKI to conveniently explore a product, know the salient features and benefits, in addition to conducting transactions.
  • Always learning and evolving: The more you interact, the better she gets at understanding your issues to provide more contextual results.


Is BANKI a real person?

No, BANKI is an Artificial Intelligence based virtual assistant. All responses from BANKI are automated. But BANKI does have human trainers who teach and guide BANKI on a daily basis to improve the accuracy of responses.

Do I need to provide personal information to use BANKI?

No, currently, you do not need to share any personal information with BANKI to avail the service.

Should I share my PIN/TPIN or other confidential details with BANKI?

No, currently BANKI does not require or use any confidential information. Please do not share any confidential information like credit card numbers or passwords with BANKI.

Can BANKI speak in languages other than Arabic and English?

Yes, BANKI will soon be able to understand and respond in multiple languages.

What browsers do I need to use?

The Recommended browsers is Microsoft Internet Explorer 11.8 and above, All Chrome versions, Firefox 70 and above and Edge 88.18 and above.
** Voice enablement depends on your browser compatibility.

Can I access my account information and details through BANKI?

Not yet, but very soon BANKI will help you check your account and conduct transactions.

Where can I find BANKI?

You can find BANKI on Burgan Bank’s Corporate website and will be released shortly on other Digital platforms.

What if BANKI cannot answer my questions?

BANKI will transfer the chat to a human agent who will respond to your query.