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FAQ - Online Banking

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9.1. What is the online banking service?

Burgan Online Banking service is the secure 24/7 online system that allows customer to access their accounts and obtain the latest banking transactions, payment of dues, information request, transfer of funds, etc …

9.2. Can anyone subscribe to online banking?

To use this service, you must have a Burgan Bank account and a valid ATM card.

9.3. If I was outside the state of Kuwait and my online banking service is locked, can I re-activate it without the necessity to visit the branch?

Yes, the service can be re-activated via the bank's website, provided that the customer's data is up-to-date (e-mail, mobile number and service provider).

9.4. Can someone else who has my account number or has stolen my card and my PIN code sign up for the online banking service?

The customer personal and banking data is his own responsibility. However, registration in the online banking service requires passing the safety bank’s procedures and is activated only after the customer calls the contact center personally.